Terms of service

Welcome to My Crockery Shop! These Terms of Service outline the rules and regulations for using our website and services. By accessing or making a purchase from My Crockery Shop, you agree to comply with these terms. Please read them carefully.

Products & Pricing

  • All our ceramic crockery is handcrafted, and minor variations in color, design, and texture are normal and part of the product’s charm.
  • Prices for our products are subject to change without prior notice. We reserve the right to modify or discontinue products at any time.
  • We strive for accuracy but cannot guarantee that product descriptions, pricing, or images are free of errors. In case of discrepancies, we will notify you before processing your order.

Orders and Payment

  • Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing, or suspected fraud.

  • Pricing & Payment: All prices are listed in INR (Indian Rupees) and are inclusive of applicable taxes unless stated otherwise. We accept payments through secure payment gateways.

  • Order Confirmation: After placing an order, you will receive a confirmation email. This does not signify acceptance of your order, but a confirmation that we have received it.

Shipping & Delivery

  • Delivery Times: We aim to dispatch orders within 2-3 business days. Delivery times vary based on location, as outlined in our Shipping Policy.

  • Delays: While we strive to deliver on time, we are not responsible for delays caused by events beyond our control (e.g., natural disasters, courier delays).

Returns & Refunds

  • Our Return Policy outlines conditions under which returns and refunds are accepted. Returns must be initiated within 48 hours of receiving the product.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

Termination of Access

We reserve the right to terminate or suspend your access to our website at our discretion, without prior notice, if you violate these Terms of Service.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page, and your continued use of the website after changes are made signifies your acceptance of the updated terms.

Contact Us
For any questions regarding these Terms of Service, please reach out to us at:
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Thank you for choosing Heart and Homes. We’re thrilled to be part of your home’s story.